After-sales Service

Qingdao Focus Paper Co. Ltd owns the famous brand FOCUS, GOODWILL and ORIENTALSTAR. All our people treat our brands as our life. Under our global marketing & brand strategy, we promise to supply our customers the prime & stable quality, the professional & inimitable before & after sales service.
Please feel free to contact us if you meet any problems or difficulties when using our products. You can either write an email or call us. We will solve your problems within 3 working days. Your feedbacks & advices are very precious to our growth.
Sincerely thank you for selecting FOCUS brand products.


Complaint and Supervision

Your satisfaction is our first priority! Qingdao Focus Paper Co., Ltd. established the firm program of Complaint and Supervision for our clients.
Please kindly contact our senior manager if you meet any of the following problems.
1) You haven’t received reply of your quality problem claim after 3 work days.
2) You think the service from our service division is not professional and satisfying.
3) The staff of our service division didn’t supply warm and thoughtful service.